Our community pin board, where you can find other sound therapists and enthusiasts! Reach out to us via email if you'd like to be listed!
FAQ & More
Categories
Visiting in Person
                    Can I visit your store?
                    
                      
    
  
                     
                  
                  We have three beautiful rooms in our home dedicated to all the wonderful sound instruments for the wellness community. We also have one large room dedicated to teaching. These rooms are filled with crystal singing bowls, practitioner wands, Himalayan singing bowls, gongs, native flutes and drums, shakers, tuning forks and tongue drums.
We are open by appointment only. Our reasoning is that when you are listening to the sounds of an instrument, you don't want other customers making sounds on other instruments.
By booking an appointment you get the full experience, we can give you 100% of our attention to help you find the perfect instruments. 
Whether you get Rose or Denise to help you shop, you are in great hands. Denise is a trained musician, music educator and sound practitioner. Her daughter Rose is well versed in in the instruments and will help you find the perfect fit.
                    Can I come today?
                    
                      
    
  
                     
                  
                  I am sorry to say, but most likely not. We will probably be already booked up today. However, it doesn't hurt to try and call and see if I can squeeze you in.
We are usually booking clients about three to six weeks in advance.
General Shipping Information
                    How long until you ship my product?
                    
                      
    
  
                     
                  
                  We strive to package your order as quickly as we receive it. Please be patient, as we are a small team and we take extra steps to make sure you get the best service and products possible.
Order processing can take anywhere from 2-5 business days.
After your order is processed:
Shipping times vary, depending on your location (eg. Canada, USA or International)
ALL orders, regardless of destination, will be shipped within 2-5 business days. Please allow 1-2 weeks for some shipping times.
Please note once a shipping label is created and your package picked up you will receive an email with all your tracking info. If you don't receive an update, please contact us and we will get you one.
                    Are products insured during shipping?
                    
                      
    
  
                     
                  
                  For Canada and USA orders, we guarantee your order will arrive in one piece.
If your musical instrument arrives damaged, call us immediately and we will make arrangements to send you a free replacement.
For orders outside of Canada and the USA, we cannot guarantee it arrives safely. It is rare that a product breaks in delivery, but due to the high shipping costs, we can no longer replace product that is broken because of mishandling during shipping.
What about Porch Pirates?
We cannot offer any protection against Porch Pirates. If you live in a neighbourhood where boxes are stolen, you can pay an extra fee to require a signature upon delivery. Just leave us a note in your order and we will send you a notice about the extra fee.
                    Why can't the online checkout tell me the shipping rate?
                    
                      
    
  
                     
                  
                  The online checkout cannot calculate what can be stacked and what can't. If we can stack two singing bowls and a few other instruments into one box, we will do so, and save you money on the shipping fees. We can ship two bowls that are 2" apart in size in one box safely.
When you get to the checkout, you will notice is says "Call for a shipping rate" and then you are charged $1. This does not mean your shipping rate is $1. It is our work around the online store. We will send you an accurate shipping quote within 24 hours.
                    Are there Duties and Taxes on my Delivery?
                    
                      
    
  
                     
                  
                  Most often yes.
It depends on which country you live in.
You are responsible for any import duties tariffs and taxes when importing items into your country. See the tabs below for shipping to the USA.
HOW IS PAYMENT MADE FOR DUTIES AND TAXES?
You will either get a call or email from those companies or the delivery person will ask for payment before they will release your package. You are responsible for these fees. 
WHAT IF I CHANGE MY MIND WHEN THE DELIVERY COMPANY TELLS ME THE RATE FOR THE DUTIES AND TAXES?
If you refuse delivery of your order because the import fees are higher than you expected, the item will be shipped back to us in Canada. We will refund you your purchase, minus the original shipping fees and minus any expenses incurred to have it shipped back to us,
Shipping in Canada
                    Shipping in Canada
                    
                      
    
  
                     
                  
                  Free shipping in Canada for most orders over $250
(Excluding gongs, gong stands, hand drums and miraphones). Product listings will say if they are not eligible for free shipping.
We are located in Ontario, Canada, and ship with Canada Post and UPS.
Once your order is processed, shipping times range from around 1-2 days in Southern Ontario to 4-10 days to further locations across Canada.
                    Can I pick up my order in person?
                    
                      
    
  
                     
                  
                  Of course you can!
In the checkout, just click Curbside pickup. Then call us to arrange a date and time to pick it up. Note that we most likely will not be able to have you come into the shop when you come for the pickup as we usually have a client in the shop for a private appointment.
Shipping to the USA
                    How Do You Ship To the USA?
                    
                      
    
  
                     
                  
                  We ship with UPS Expedited and USPS Post. The shipping companies will contact you when the shipment is in your area. You will then be asked to pay the duties and taxes. If you wish a different carrier, please let us know.
                    Shipping to USA Shipping Rates to U.S.A.
                    
                      
    
  
                     
                  
                  THESE ARE ESTIMATED RATES.
PLEASE EMAIL US YOUR CITY AND POSTAL CODE FOR AN EXACT RATE
Mallets: Usually they fall in the flat rate of $28 CAD
Set of 8 Lights: $30 CAD
18" Ocean Drum:
East Coast $50 CAD
West Coast $115 CAD
22" Ocean Drum :Central and Western USA $77 CAD
One box containing a 10" singing bowl and one bowl that is at least 2" smaller, plus the mallets
East Coast $55 CAD
One box containing a 12" singing bowl and one bowl that is at least 2" smaller, plus the mallets
East Coast $99 CAD
One box containing a 14" singing bowl and one bowl that is at least 2" smaller, plus the mallets
East Coast $99 CAD
Central and West Coast $115 CAD
16" Bowl plus mallets:
East Coast $85 CAD
Central and West Coast $140 CAD
                    Duties and Taxes
                    
                      
    
  
                     
                  
                  You are responsible for any import duties tariffs and taxes when importing items into your country. We cannot tell you what they may be as they change from state to state. You will be notified by the shipping company if there are any fees to be paid before they release the shipment to you. These fees are IN ADDITION TO the shipping fee we charge you to transport the items to your home. When you place your order online, we will calculate the shipping fees and send you a separate invoice.
In September 2025,  the NEW TARIFF rate on most items being shipped to the USA is 42.8% plus $14 Brokerage fee. These fees are IN ADDITION TO the shipping fee we charge you to transport the items to your home. We will send you a seperate invoice for shipping outside of Canada. The shipping company will call you before delivery to collect the duties and taxes. Please call for more details.
We would be happy to help you find bowls that are already in the USA from a different supplier. They are good bowls, just not as high quality because Ivan grinds the rim of each bowl to create a smoother tone. Also, our bags are of a higher quality. However, if you cannot wait for the tariffs to be lowered, this is an option.
International Shipping
                    How do you ship international orders?
                    
                      
    
  
                     
                  
                  We will send you a quote for both tracked postal service and UPS for international orders. You will receive a tracking number when the order goes out. We pack your order really well but cannot guarantee it arrives safely. It is rare that a product breaks in delivery, but due to the high shipping costs, we can no longer replace product that is broken because of mishandling during shipping. Sorry.
                    Estimated Shipping to Australia
                    
                      
    
  
                     
                  
                  We recently shipped a box with three singing bowls 14" , 12" and 8" all packed into one box to Australia for $340 CAD. Please send us an address for an exact quote if interested. You will be responsible of all import duties and taxes.
                    Estimated Shipping to the United Kingdom
                    
                      
    
  
                     
                  
                  THESE ARE ESTIMATED RATES.
PLEASE EMAIL US YOUR CITY AND POSTAL CODE FOR AN EXACT RATE
When shipping the bowls, we can pack a smaller bowl in a bigger bowl, if they are at least two inches different in size. Example 12” bowl in a 14” bowl.  Shipping cost would be for just the one 14” bowl.
6” - 8” bowl: Air 6-12 days - $135 CAD
9” - 10” bowl: Air 6-12 days - $160 CAD
11” - 12” bowl: Air 6-12 days - $210 CAD
13” - 14” bowl: Air 6-12 days - $265 CAD
16" bowl: Air 6-12 days - $350 CAD
18" bowl: Air 6-12 days - $430 CAD
Remember, we can pack 2 bowls in one box, so shipping for a 14" bowl and a 12" bowl would be the rate of one 14" bowl.
                    Estimated Shipping Rates to Malaysia
                    
                      
    
  
                     
                  
                  THESE ARE ESTIMATED RATES.
PLEASE EMAIL US YOUR CITY AND POSTAL CODE FOR AN EXACT RATE
Mallets: $68 CAD
                    Duties and Taxes
                    
                      
    
  
                     
                  
                  You are responsible for any import duties and taxes when brining items into your country. We cannot tell you what they may be as they change from country to country. You will be notified by the shipping company if there are any fees to be paid before they release the shipment to you.
Returns & Exchanges
                    What if I don't like my instrument when it arrives?
                    
                      
    
  
                     
                  
                  We want you to be 100% satisfied with your purchase, we are happy to work with you to find the perfect item.
If for some reason you are not happy, please call us within 30 days.
If, within the 30 days, you want to exchange an item we will give you full credit towards other products. However, If you wish to do a full return, there is a 15% restocking fee. The item must be returned in the same condition you purchased it.
Shipping is at your expense. It must arrive to us in the same condition as when it was shipped out. Once we have received your returned item, and have inspected it, we will issue a a refund minus the restocking fee and any costs that we incurred to ship the instrument to you.
                    What if I break my bowl?
                    
                      
    
  
                     
                  
                  Congratulations, you are a member of The Official Broken Bowl Club. All members receive a 15% discount on a new purchase to replace a broken bowl. Just send us a sad photo of your poor bowl and we'll send you your coupon. If you are visiting us, and have no plans for your broken pieces, please bring them to us. We will happily use them to experiment with new gemstone finishes.
Our cat Theo, who is a whopping 21 lbs, was the founding member of The Official Broken Bowl Club. We foolishly placed an 18" frosted bowl under the window ledge where he bird watches. Oops! Needless to say, he decided to jump over to the couch, hoping to use the edge of the crystal singing bowl as a springboard and... the club was founded.
Actually, the frosted crystal singing bowls are very durable. Broken bowls usually occur when items are dropped into them, if they are accidentally kicked, or when cats use them as springboards.
                    
                  I need help
                    Don't hesitate to call us - we'd be happy to help
                    
                      
    
  
                     
                  
                  Don't hesitate to call and chat with us!
Honestly & truly- please give us a call if you need any help at all. 905-563-3234
Skye and Rose are in the office to assist you Tuesday through Friday 9-3. If you are reaching out after hours, please send us an email and we will get back to you as soon as we can.
Where to eat when you visit
                    Greek Restaurant
                    
                      
    
  
                     
                  
                  We frequently go for the Greek salad or wraps at the Falafel Houz. Great large servings!
3 Mountain St, Grimsby, ON L3M 3J5, Canada 289-235-9034
                    Thai Restaurant
                    
                      
    
  
                     
                  
                  Grimsby Thai is one of our regular restaraunts. Our favourite is to order one dish of Pineapple Rice plus a side order of spring rolls. That is plenty of food for the two of us. Delicious! Grimsby Thai
                    Pizza
                    
                      
    
  
                     
                  
                  We alternate between 2 shops in Grimsby and one in Smithville.
You Had Me At Pizza has a sit down area. The food is amazing! 24 Olive Street, Grimsby ON L3M 2B6 289-235-7757 https://www.youhadmeatpizza.com
Gino's in Grimsby has nice thick crust. We have gone there for years. Take out only.  24 Main St E, Grimsby, ON L3M Gino's Pizza Grimsby
Everything is good at this place. The pizza, the subs, the wings. 110 Brock St, Smithville, ON L0R 2A0 (905) 957-7778 Smithville Pizzeria
                    Fine Dining
                    
                      
    
  
                     
                  
                  A quaint and traditional Italian bistro in the heart of Niagara Region and just a few mins from the QEW. We take our teachers here after a full day of instruction. https://www.oggibistro.com
In the summer, you can sit on the patio and enjoy delicious food and wine. Beautiful atmosphere and great food. The Good Earth
Hiking Suggestions
                    Beamer Falls - Grimsby
                    
                      
    
  
                     
                  
                  Free Entrance
Beamer Falls has three different lovels of trails. When you get to the parking lot, walk down the closed roadway to the open park area. If you take the trail by the signs, you will have a gently walk. It takes you to three lookouts over Lake Ontario. You can take a stroller or walker. If you take the trail to the right side of the washrooms you are in for a nice little hike. It can be muddy so wear proper footwear. This trail meets up with the easy trail. If you want adventure, take the the sideloop that takes you down the escarpment fallowing along the river. Beamer Falls Trail Map
                    Balls Falls Historic Village - Vineland
                    
                      
    
  
                     
                  
                  You have to pay to get into this place.
The best time to visit Balls Falls Historic Village is when the water is running high. You can hike up to the upper falls and see them flowing.
The next best time is on Thanksgiving weekend when the festival is on. All the historic buildings are open that weekend and there are some great demonstrations.
Otherwise, anytime is great.
While here, you may want to check out Jordan Village. Lots of quiant stores and restaraunts. Plus the newly built Museum.
                    Balls Falls Lower Trail
                    
                      
    
  
                     
                  
                  This is a free trail and is really nice. Lots of up and downs. It takes you to the waters edge. It is located just downstream from Balls Falls Historic Village.
While here, you may want to check out Jordan Village. Lots of quaint stores and restaurants. Plus the newly built Museum.
3640 Glen Rd, Jordan Station, ON L0R 1S0 Balls Falls Hike
                    Bruce Trail in Our Backyard
                    
                      
    
  
                     
                  
                  This trail goes through the forest in the back of our property. From the parking lot you get to climb up the escarpment right way and then hike out to Thirty Road.Mountainview Conservation Area and Trail Map
                    Parks by the Lake in Grimsby
                    
                      
    
  
                     
                  
                  You will have to Google these places to see them on a map.
THE PUMPHOUSE
447 Elizabeth St, Grimsby, ON L3M 3C2
There are benches overlooking the ducks and geese in the water. Behind the parking lot is a park with a nice walking trail along the river.
MURRY STREET PARK
65 Lakeside Dr, Grimsby, ON L3M 2L1
This park sits up high, overlooking the lake. It has a baseball diamond, playground equipment and lots of green space.
NELLES PARK BEACH
91 Lake St, Grimsby, ON L3M 3A2
Playground equipment and beach access.
Artists we Support
We pride ourselves in finding the top artisans all over the world to share the best quality instruments we can find for you. If you would like to learn more about our artisans, click the button below.
Festival Pinboard
Know of a great music or wellness festival our community would enjoy? Share it with us via email or click the button below and fill out the "contact us" form! Let's share the love- maybe we will see you there!
Musicians who Inspire us
Here are some musicians that we are truly inspired by, that we just had to share with all of you! If you think of any that might really inspire us, email us. We 'd love to check them out!
            
          


